Did you know? DEMA Customer Service

(Pictured L to R: Dave, Aric, Sharon, Nicole, Julia, and Joan)

DEMA’s Customer Service department is a close knit team truly well qualified, exceptionally capable individuals. Each one on the team brings a unique set of skills and enjoys working on the front lines, communicating with our customers each and every day! The customer service team at DEMA wears many hats. When they’re not placing customer orders and answering technical questions, they:

  • Proactively identify solutions to streamline customer experiences
  • Continuously learn about DEMA’s products and test them hands on in the DEMA lab
  • Participate in the development of new products, offering feedback and insight in to the end user experience, based on feedback continuously received by customers

If you can’t tell, we’re proud of our customer service department and we want you to know who they are, just a little bit better!

Sharon Cordray, DEMA Engineering Customer Service Manager – With 17 years of service, I have enjoyed my time working at DEMA Engineering. We have had many changes and are continuously improving our processes… When not at work, I enjoy boating, fishing and gardening.

Joan Maudling, DEMA Engineering Customer Service – I have worked for DEMA Engineering for 28 years. I handle all the National accounts and I back up for the CS Manager when she is out. In my spare time, I enjoy spending time with my grandchildren and family.

Dave Montgomery, DEMA Engineering Technical Services – Starting as a Lab Technician, I worked my way up to the Technical Services in the DEMA Customer Service department. In my free time I enjoy playing and watching sports, movies, and building computers.

Nicole Bell*, DEMA Engineering Customer Service – I have been a part of the DEMA customer service team since June of 2009. I have two children; my son is 18 and will be entering college in the fall, and my daughter is four and acts as if she is on her way to college as well. In my free time, I like to spend time with my family and friends, watching football, going to the movies, cooking, traveling, shopping, bowling, throwing darts, and playing cards.

Editor’s note: Nicole recently accepted a promotion within the DEMA family and will start in that role on June 1st! While we are sad to see her leave Customer Service, we’re excited for her promotion. Congratulations to Nicole!

Julia Lammert, DEMA Engineering Customer Service – I’ve been with DEMA as our Receptionist since November of 2012. This month I was promoted to Customer Service Representative! When not at work, I enjoy spending time with my husband and son. I enjoy reading lots of books!

Aric Deutsch, DEMA Engineering Customer Service/Technical Support – I have been with Dema Engineering Co. since October of 2013. I am a huge sports fan so when I am not at work, there’s a good chance I am watching the Cardinals, Rams, or Blues. I like to stay active and love playing basketball. Current NFL free agent!

Next time you call in, ask Joan about her amazing athlete of a granddaughter, Aric about his sports obsessions or Dave about the latest gaming system he built from scratch!